Refund Policy

Effective Date: 16- Feb-2026

At Prime Fashion, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, this Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.

We accept returns within 30 days from the date of delivery. To be eligible for a return, items must be unused, unworn, unwashed, and in their original condition with all original tags and packaging intact. Products that show signs of wear, damage, alteration, or misuse may not qualify for a refund or exchange.

To initiate a return, you must contact our customer support team with your order number and the reason for the return. Once your request is reviewed and approved, we will provide instructions on how to return the item. Returns sent without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. In cases where we have made an error, Prime Fashion will cover the reasonable return shipping cost. We recommend using a trackable shipping method, as we are not responsible for items lost during return transit.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed within a few business days and credited back to your original payment method. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Exchanges are available for eligible items, such as size replacements or defective products, subject to stock availability. If the requested replacement is unavailable, we may offer a refund instead.

Certain items may not be eligible for return, including final sale items, clearance products, gift cards, and items marked as non-returnable on the product page. For hygiene and safety reasons, some categories may also be excluded from returns.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos of the item and packaging. We will work quickly to resolve the issue and provide a replacement or refund where applicable.

Prime Fashion reserves the right to refuse returns that do not meet the conditions outlined in this policy. We may update this Return & Refund Policy from time to time, and any changes will be posted on this page.

If you have any questions regarding returns or refunds, please contact us through our Contact Us page or email us at [Insert Your Email Address].

Thank you for shopping with Prime Fashion. We appreciate your trust and support.